The dry winter weather in northern China can easily cause cracking in solid wood. We recommend using a humidifier to maintain a humidity level of 40%-60%. If cracks have already appeared, contact after-sales service for professional repair services, which include filling with matching wood wax and polishing. The brand offers three years of free maintenance, and you can schedule a visit for maintenance.

This could be due to dust accumulation or insufficient lubrication on the guide rails. We recommend cleaning the guide rails with a special lubricant every three months. If the noise persists, it could be a motor failure, which can be replaced free of charge during the warranty period. Avoid placing items that exceed the load limit on the tabletop to prevent motor overload.

First, check that you are using the original power adapter. Non-original accessories may cause voltage instability. Next, confirm that the lamp is aging. LED lamps typically have a lifespan of approximately 30,000 hours. If they exceed five years, replacement is recommended. The brand offers a free light environment testing service, and you can schedule an on-site visit to adjust the color temperature and illumination.

This may be due to aging of the gas rod or spring fatigue. We recommend regularly checking the seal of the gas rod to avoid violent lifting or lowering. If there is noticeable sinking, contact the brand for a free replacement (within the warranty period). Avoid excessive sitting pressure during daily use to extend the lifespan.

Check the locking mechanism for engagement. If it's loose, adjust the screws. If it's an electrically adjustable model, confirm that the power supply is connected and the remote control is compatible. We recommend contacting after-sales service for installation video guidance or scheduling a professional on-site commissioning visit.